What is Key Telemedicine?

  

Key Telemedicine services offer phone and video access to doctors and mental health professionals capable of providing non-emergency medical treatment and behavioral health assistance. These services provide a safe, secure, private and convenient means of delivering the care many patients need.

Physician Access

 Fever, Cough or Sore Throat? The Doctor Is Always In.

24/7 ACCESS       EASY TO USE

Doctors Who Care

 Get 24/7 phone and video access to quality care no matter where you are.

Connect with state-licensed, fully credentialed doctors, via phone and video chat, to provide treatment and advice for common ailments, including colds, the flu, rashes and more.

 

  


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Frequently Asked Questions

Additional Information

 

Telemedicine Overview

Telemedicine gives you 24/7 access to doctors in your state, even on holidays or while you're traveling.

You can consult with these doctors for common ailments such as a cold and even more severe ailments such as a rash or the flu without ever having to step foot in a doctor's office.

When medically appropriate, telemedicine doctors can also prescribe short-term, non-DEA controlled medications and have them sent to the pharmacy of your choice for added convenience. Telemedicine fits your schedule and makes getting back to your normal routine easy.


How to Access

  1. Go online or call the toll-free number to create and register your account.
  2. Fill out your medical history. Any dependents over 18 will have their own medical profile and be required to fill out their own medical history. Your medical history is required before you can consult with a doctor.
  3. Request a video or telephonic consult either online, over the phone or through the mobile app.


When should I use telemedicine?

While telemedicine can be used for a myriad of non-emergency ailments such as allergies, cold and flu, pink eye and urinary tract infections, telemedicine is not to be used for emergency situations. Should an emergency situation arise, call 911.


Can I use telemedicine while I'm on the go?

Absolutely! Since traveling can wreak havoc on your immune system, telemedicine is available while you're traveling within the United States.


Are prescriptions guaranteed?

No, prescriptions are not guaranteed. While Telemedicine doctors can write prescriptions and send them to the pharmacy of your choice, prescriptions are written at the discretion of your doctor. Also, keep in mind that doctors do not write prescriptions for DEA-controlled substances or other classes of medication such as mood-altering drugs, including antidepressants, anti anxiety or lifestyle medications.

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Mental Wellness

Let's talk about mental health. With DialCare Mental Wellness, we are here when you need it. Our mental health professionals can work with conditions such as:

  • STRESS
  • ANXIETY
  • DEPRESSION
  • RELATIONSHIP PROBLEMS

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